Return & Exchange Policy
Oi Gatas, we want you to love everything you buy from us! If you are not fully satisfied with your purchase you have 14 days for return and 30 days for exchange.
Return/Exchange Policy
Returns
- Unworn products can be returned for a refund less shipping fee and a $5 restocking fee.
- Return items must not be worn and be in the original condition they were sent in, items without tags or liners will not be accepted.
- Return requests must be submitted within 14 days of delivery date.
- Items received within 30 days of purchase will receive a store credit.
- Any defective/ missing items must be reported within 24 hours of delivery date.
- All return items are subject to inspection- return items must not be worn, soiled, damaged, or altered to receive a refund.
- Returns will be issued to the original form of payment.
How do I return my order?
- Please email info@natki.com with your order number, our average response is 1-2 business days
- Once return is authorized, you will receive a return label along with instructions.
- Please allow up to 14 days to receive your refund.
For international returns please contact info@natki.com
Exchanges
- To exchange for another item please email info@natki.com and we will respond within 1-2 business days
- Complimentary shipping on exchange orders for domestic purchases only made within 30 days.
- Exchanges will be fulfilled depending on stock availability, in which you will be notified.
- Unfortunately we do not allow exchanges for international orders.
