Oi Gatas, we want you to love everything you buy from us! If you are not fully satisfied with your purchase you have 14 days for return and 30 days for exchange. 

Return/Exchange Policy


  • Unworn products can be returned for a refund less shipping fee and a $5 restocking fee.
  • Return items must not be worn and be in the original condition they were sent in, items without tags or liners will not be accepted.
  • Return requests must be submitted within 14 days of delivery date.
  • Items received within 30 days of purchase will receive a store credit.
  • Any defective/ missing items must be reported within 24 hours of delivery date.
  • All return items are subject to inspection- return items must not be worn, soiled, damaged, or altered to receive a refund.
  • Returns will be issued to the original form of payment.

How do I return my order?

  • Please email info@natki.com with your order number, our average response is 1-2 business days
  • Once return is authorized, you will receive a return label along with instructions.
  • Please allow up to 14 days to receive your refund.

For international returns please contact info@natki.com



  • To exchange for another item please email info@natki.com and we will respond within 1-2 business days
  • Complimentary shipping on exchange orders for domestic purchases only made within 30 days.
  • Exchanges will be fulfilled depending on stock availability, in which you will be notified.
  • Unfortunately we do not allow exchanges for international orders.